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Help Center: Ordering Custom Printed Apparel

Ordering custom apparel from Broken Arrow is super easy! But, in the event that you have questions, here are some commonly asked ones that may help. Of course, we have a whole team of customer service reps as well that are ready to answer any additional questions you might have, and help you along the entire process.

Can I get a screened sample of my design?

Broken Arrow offers a great online approval system. This allows you to view your artwork before the product is actually printed. If you would rather have the physical sample in hand, you are able to do a minimum order of 6 pieces.

How/When do I pay?

Broken Arrow requires 100% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check over everything before its processed.

What happens if I cancel my order?

If you cancel your order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.

How do I order?

You can order multiple ways! You can send us an email using our Contact Form, you can do a quote and click Start Your Order or you can call us at 800.810.4692 between the hours of 8am-6pm CST Monday-Friday. These are just a few of the ways that Broken Arrow makes ordering nearly effortless.

Do I have to get all the same size?

Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.

Do I have to get all the same color garment?

Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.