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6.1oz 100% Cotton USA Made Tank Top

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Frequently Asked Questions

My Minimum of 12 per design is not met?

If the 12-piece minimum is not met, Broken Arrow will contact you. You can then either choose to buy additional items to meet the minimum requirement OR cancel the order. All accepted orders for canceled stores will be refunded to original purchaser. Due to the significant posting and processing costs incurred by Broken Arrow, the $50 store creation deposit will not be refunded.

My customer misses the ordering deadline?

Adding products or orders after the store has closed requires a significant amount of time and cost to Broken Arrow. Because of this, each order that is requested after the store has closed will incur a $24.95 late order fee. This is assuming the order has not yet printed and that the items ordered can still be added on without delaying the original order delivery date. If that is not possible, late orders will not be accepted. The late add on fee will be assessed to the individual(s) adding the items.

I want to make changes to the store after it is open?

Once you have approved the items to be posted in the store and our IT team has posted the page, any revisions to the page will be billed at $35.00 per hour.

I have a paper order form?

Broken Arrow will not accept paper order forms. Upon request, Broken Arrow will provide a PDF of a flyer that you can print and hand out to potential fundraising customers to direct them to the website. If you choose, you can post any paper orders you collect to the online store yourself.

I want to collect additional money for my cause?

If your supporters want to add a donation to their purchase or donate funds only, a 2.9 percent processing fee will be deducted. This money is passed through our credit card processor, so none of the fee goes to Broken Arrow.

I want to keep my store open longer than two weeks?

To ensure fast delivery for supporters, fundraising web stores are limited to a maximum of 2 weeks.

I want to re-open my store?

You may not re-open your store after the original close date has passed. If you would like a store to be reopened, a new agreement must be completed.

I want items shipped directly to my customer?

We are happy to ship items directly to your supporters. Shipping fees will be charged online at checkout.


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